Refund & Return Policy

Due to the intimate and personal nature of many products offered on our site, certain items may not be eligible for return or exchange once sold, especially where hygiene, safety, or product integrity may be affected.

For hygiene and safety reasons, intimate products, personal-use items, and certain close-contact goods are generally not accepted for return once delivered, unless they arrive damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review the case and do our best to provide an appropriate solution, which may include a replacement, store credit, or refund where applicable.

If a return request is accepted in exceptional circumstances, the item must be unused, unopened, in its original condition, and in its original packaging unless otherwise stated by us during the review process.

Refunds are considered only where applicable and after review of the order condition, issue reported, and supporting information provided. Refunds are not guaranteed for dissatisfaction based on personal preference, sizing expectations, change of mind, or misuse after delivery unless required by applicable law.

If a refund is approved, it will typically be processed within a reasonable number of business days. The time it takes for funds to appear may vary depending on your payment provider or banking institution.

Original shipping fees are generally non-refundable unless the return or refund is due to an error on our side or where otherwise required by applicable law.

Orders may only be cancelled before they are processed or dispatched. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If you believe there is an issue with your order, please contact us through our Contact page as soon as possible. We will review your request carefully and respond as promptly as we can.

We aim to handle every order concern with care, fairness, and discretion.