Shipping Policy

We primarily serve customers in Malaysia, and also support selected destinations across Southeast Asia, Europe, and North America. Shipping availability may vary depending on the destination and will be confirmed at checkout.

Orders are typically processed within 1–3 business days after payment is confirmed. During peak periods, launches, or promotional events, processing times may be slightly extended.

Estimated delivery times vary depending on your location, local courier operations, customs procedures, and seasonal demand. Delivery estimates, where available, will be shown at checkout or in your order confirmation.

For customers in Malaysia, delivery is generally faster than for international destinations. International orders may require additional transit time depending on the destination country or region.

We prepare orders with privacy in mind. Packaging is kept as discreet as possible, without unnecessary product visibility on the outside of the parcel.

Shipping fees are calculated based on destination, order size, and available delivery options. The final shipping cost will be shown during checkout before payment is completed.

For international orders, customs duties, import taxes, or related fees may apply depending on the destination country or region. These charges, if applicable, are determined by local authorities and are the responsibility of the recipient unless otherwise stated at checkout.

When tracking is available for your order, shipping or tracking details will be shared after dispatch. Tracking updates may vary depending on the carrier and destination.

While we do our best to keep orders moving smoothly, delays may occasionally occur due to courier disruptions, customs inspections, public holidays, severe weather, or high seasonal volume. We appreciate your patience in such cases.

Please make sure your shipping details are entered correctly at checkout. We are not responsible for delays or failed delivery caused by incomplete or inaccurate address information provided at the time of purchase.

If you have any questions about shipping, delivery status, or your order, please reach out through our Contact page and we’ll do our best to assist you.

We’re committed to making delivery feel discreet, dependable, and easy to understand.